Majaland Pfalz
Tickets
Are shows, events and meet&greets included in my day ticket or annual pass?
Where can I buy tickets?
Can I use my ticket on days when the park is sold out?
Can I use my ticket for another Plopsa park?
I bought tickets online but entered the wrong e-mail address. What do I have to do now?
I have bought tickets online but have not received an e-mail with the tickets. What should I do now?
Annual passes
My annual pass has been stolen. What can I do?
I have lost my annual pass. What can I do?
Can I use my annual pass on days when the parks are sold out or rented out?
My child has grown taller than 1 metre during the term of the annual pass. What now?
Is my child entitled to an annual pass at the children's rate?
Can I park in the Plopsa parks with my parking annual passwhen I am not visiting the park?
Annual pass by direct debit
How can I cancel my annual pass with monthly payment?
My annual pass by direct debit has been blocked. How can that be?
I have a new account number. How can I pass this on?
The automatic payment of my annual passes by direct debit has failed. What should I do now?
Can I purchase an annual pass with monthly payment?
People with disabilities
Are all attractions accessible for people with disabilities?
Who regulates accessibility to the rides?
As a person with a disability, can I access the attractions via the exit or the Express Pass entrance?
What is the minimum age required for the accompanying person of a person with a disability?
Are there special parking spaces for guests with disabilities?
Can I rent a wheelchair on site?
Preparing for your visit
During your visit
Is smoking allowed in the park?
Where can I eat vegetarian, gluten-free or lactose-free in the park?
How do I find out which attractions are closed on the day I visit?
Why are attractions sometimes closed all day or temporarily?
In which cases is the park liable?
Can I leave and re-enter the park during my visit?
Groups and schools
I need an invoice for my billing. How do I get one?
Can I cancel my group visit?
Do I have to pay for the tickets booked for my group in cash?
How do I pay for the tickets booked for my group?
My group size has changed. Do I need to report the changes?
I registered my group online but haven't received confirmation yet.